We’re here to help. Learn how to raise a concern and how we ensure timely, fair resolution of customer grievances.

1. Purpose and Scope

At ClearCred, we are committed to delivering exceptional service standards and ensuring a seamless experience for all our customers. We have instituted a structured grievance redressal mechanism to address and resolve any service-related concerns in a prompt and efficient manner. Our customer care team is available 24×7 to provide timely assistance.

This policy outlines the escalation matrix to be followed in case of unresolved issues, ensuring that every concern is acknowledged and resolved within a defined timeframe.

2. Grievance Redressal Levels

Customer Care Team

For any service-related queries, complaints, or support requirements, please reach out to our Customer Care team.
Email: info@clearcred.net
Response Time (TAT): Within 24 hours

3. Important Note for Regulatory Authorities and Partners

For expedited handling of sensitive or legal matters, we request that Regulatory Bodies, Law Enforcement Agencies, and Partner Service Providers directly contact our Nodal Officer.

Your cooperation ensures timely and effective resolution of such matters.